Shipping & Returns Policies

Money-Back Guarantee
We are very confident that you will absolutely delighted with your new yurt, but we also provide a 30 day money back guarantee. If for any reason you are not completely satisfied, you can return the yurt, no questions asked. Please contact us before returning anything.

Shipping Rates: Yurts
Due to the size of the yurts, we ship via Freight truck. Rates are not displayed on the website as they can vary greatly depending on time of year and destination. Quotes are obtained from various freight companies to attain the best rate. We will provide you with up-to-date rates at the time of your order.
As a guide, approximate freight costs are in the region of $300-$400. Please contact us for accurate shipping costs prior to ordering.
PLEASE NOTE: Freight shipments to commercial addresses are sometimes $50-$100 cheaper than residential addresses.

Shipping Rates: Roof Rings Domes & Wood Stoves
Stoves Domes & Roof Rings are shipped via FedEx Ground or UPS. Rates vary depending on destination and can be provided on request.

Shipping Rates: Accessories & other Camping Gear
All other items in our store are shipped via USPS or if required via FedEx/UPS. Rates will be displayed for orders at checkout.

PO Boxes
Only items shipped via USPS can be sent to PO Boxes. All orders using FedEx, UPS or Freight MUST go to a valid street address. Freight shipments are delivered on weekdays only.
Please note: UPS, FedEx and Freight shipments will be cheaper to a commercial addresses rather than than a residential address

Return Policy
We are so confident that you will LOVE our yurts that we offer a 30 Day money back guarantee. If, after 30 days, you are not completely satisfied with you purchase FOR ANY REASON, simply contact us for a Return Authorization Number and return the yurt to us in it's original container.
You can receive a FULL refund for your items once they have been returned (minus shipping costs). All Returns must be received in like new condition. Restocking fee, or denial of return may result if items are returned in poor condition.

Shipping & Exchanges
Most orders excluding complete yurts and kits will be shipped within 2-3 business days via USPS, UPS or FedEx Ground. If you receive a package that has been damaged, please notify the carrier immediately. They will file an insurance claim for you, and we will get you a new product out to you as soon as possible. If you have ANY problems with your claim, please notify our customer service department so that we may assist in the matter. Damages do not happen often, but when they do we want to make sure our customers are protected!
For Yurts and kits, please check the packing slip to be sure you have received the correct items, color and size etc. If there is a problem with your package, please contact us immediately. Exchanges All items in need of exchange must be returned in their original condition.

Deposits & Cancellations:
Orders for Yurts and Yurt kits will require a $1,000 deposit. A $200 fee will be charged on cancelled yurt orders. Orders for multiple yurts will have A $200 cancellation fee charge for each and every yurt. This is to cover the added cost of ordering and stocking additional materials specific to the order. values your business and will do everything in our power to satisfy you.





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